All orders must be placed directly through our website. This allows us to collect the correct order details, customization information, payment, pickup or shipping preference, and event date in one place.

We do not accept orders through text, DMs, email, or social media messages. If you have a custom request, please submit a custom inquiry through the website so we can review your details and guide you to the best option.

No. FG Design House does not accept deposits for personal event orders. Orders must be paid in full at the time of purchase in order to secure your order and begin the design or production process.

For your convenience, payment-friendly options may be available at checkout, allowing you to split your purchase into smaller payments when eligible.

Approved businesses, schools, organizations, churches, and corporate clients may submit a custom inquiry if they require purchase orders, checks, invoice payments, or Net 30 terms.

For approved businesses, schools, organizations, churches, and corporate clients, alternative payment arrangements may be available.

If your organization requires payment by check, purchase order, invoice, or Net 30 terms, please submit a custom inquiry before placing your order. These requests must be reviewed and approved in advance.

Orders are not confirmed, designed, produced, or released until the approved payment terms have been accepted in writing. Net 30 and invoice-based payments are available only to approved organizations and are not available for personal event orders.

We recommend placing your order at least 3 weeks prior to your event date, especially for custom items, larger quantities, vendor-printed pieces, backdrops, displays, and event packages.

Ordering early allows time for design, revisions, production, shipping, and any unexpected delays.

Bulk pricing or package pricing may be available for select products and event orders.

Please submit a custom inquiry with the item types, quantities, event date, and theme so we can review your request.